Primary Information and Referral
Area Agencies on Aging
An Area Agency on Aging (AAA) is a public or private non-profit agency designated by the state
to address the needs and concerns of all older adults at the local level. An Area Agency on Aging
is a generic term.
The Southeast Tennessee Area Agency on Aging and Disability, through the service providers in
the region, offers programs that make a difference in the lives of all older adults and persons
with disabilities … from frail older persons who can remain at home if they receive the right
services to those who are healthy and can benefit from the activities and socialization provided
by community-based programs such as senior centers.
AAA’s were established under the Older Americans Act (OAA) in 1973 to respond to the needs of
Americans aged 60 and over in every local community. The services available through AAA fall
into five broad categories:
• Information and access services,
• Community-based services,
• In-home services,
• Housing, and
• Elder rights.
Within each category a range of programs is available.
—National Directory for Eldercare Information and Referral, National Association of Area Agencies on Aging
Southeast Tennessee Area Agency on Aging and Disability
P.O. Box 4757, Chattanooga 37405
Advocates for and assists older persons 60 and older and persons with disabilities 18 and older, their
families, and the agencies and organizations helping them. The agency serves Bledsoe, Bradley,
Grundy, Hamilton, Marion, McMinn, Meigs, Polk, Rhea and Sequatchie counties.
Information and Assistance – Available to assist callers with locating resources and services. All
calls handled in a confidential fashion.
State Health Insurance Assistance Program (SHIP) and the Senior Medicare Patrol Project –
Provides free and objective counseling and assistance to persons with questions or problems regarding
Medicare and other related health insurances, as well as prescription assistance.
Home Delivered Meals Program – Provides a noontime nutritionally balanced meal served in the
consumer’s home. Eligible individuals must be 60 years of age or older, have a physical disability, be
homebound, and unable to prepare a meal for themselves and have no one available to prepare the
Homemaker Program – Designed to provide help with routine household activities including
shopping, meal preparation and light housekeeping. Eligible individuals must be age 60 or better
and have a disability that makes them unable to perform household management tasks.
Options for Community Living Program – Intended to provide home and community based
services to assist frail older adults (60 and older) and adults with disabilities (18 and older) to
remain in their own homes, avoiding premature institutionalization. Services may include homemaker
services, personal care services and home delivered meals.
National Family Caregiver Support Program – Intended to provide services for caregivers of
seniors 60 and older, and grandparents or other senior relatives who are primary caregivers of children
under 18 years of age. Services may include support through information, assistance, support groups
and workshops, respite services through adult day care, short-term in-home respite, overnight respite,
personal care and homemaker services, and supplementary services such as personal emergency
response systems, assistive technology, help with purchasing medical supplies not covered by
insurance, minor repairs or home modifications and home delivered meals.
Statewide Home and Community Based Services Medicaid Waiver for Seniors and Disabled –
Provides in-home services intended as a community-based cost-effective alternative to institutional
nursing facility care for eligible individuals.
Public Guardianship for the Elderly Program – Designed to aid persons age 60+ who are unable
to manage their own affairs and who have no family member, friend, bank, or corporation willing and
able to act on their behalf.
Relative Caregiver Program – Provides services to support grandparents and other relatives raising
children to whom they are related through blood, marriage or adoptions. Support services are also
provided for the children and teenagers in Relative Caregiver families. Services include: information
and referral, counseling, material assistance, caregiver support groups, activity/support groups for
children and teenagers, educational workshops, respite and recreation, family advocacy, outreach and
emergency financial or start-up assistance.
Additional Referral Resources
These agencies provide information about local services and resources available to seniors. All either
provide or refer for advocacy and counseling, information and referral, health screenings and wellness
programs, meals, outreach, social activities and transportation.
AARP (American Association for Retired Persons)
AARP of Tennessee
Holds meetings and provides health, advocacy, social, recreation, volunteer and employment
opportunities, insurance, income tax assistance, defensive driving programs, housing information,
prescription drug and consumer discounts, and governmental advocacy. Community service and
health education programs.
Alexian Brothers Senior Neighbors
250 East 10th Street, Chattanooga 37402
Alexian Brothers Senior Neighbors connects seniors with resources that promote continued health,
wellness, vitality and involvement with the community. Programs include: the Senior Community
Service and Employment Program (SCSEP), the Retired Senior Volunteer Program (RSVP), the Senior
Olympics, several performing arts groups and four active senior centers.
Chattanooga Human Services
(423) 757-5551, ext. 5541
501 W. 12th St., Chattanooga 37402
Multi-faceted human services/social service delivery agency for the poor and disadvantaged
residents of Hamilton Co. Provides emergency financial assistance with bills, HUD housing
counseling, weatherization assistance, energy subsidies and surplus food.
CONTACT of Chattanooga, Inc.
6221 Vance Rd., Chattanooga 37421
A Christian counseling agency that also offers information and referral services on a 24 hour basis.
CONTACT of McMinn, Meigs and Monroe, Inc.
Christian listening and discussion with callers and refers emergencies to appropriate agencies on a 24
9 a.m.– 8 p.m., M–F. Helps families and friends find information about community services nationwide.
Hamilton County Social Services
MLK Building, 317 Oak St., Room 215, Chattanooga 37403
Responsive quality community social services while assuring the best possible use of county dollars.
Programs include community social services, family support services for the disabled and emergency
Jewish Community Federation of Greater Chattanooga
PO Box 8947, Chattanooga 37414
Non-profit agency that provides various services for the community. Community resource and
referrals, home visits, counseling, senior citizen programs and van transportation. Weekly Kosher
meal program with home delivery to senior citizens who are homebound.
Tri-State Resource & Advocacy Corp. (TRAC)
(423) 892-4774 or 1-800-868-8724
5708 Uptain Rd., Ste. 350, Chattanooga 37411
A wide variety of services related to independent living, such as peer counseling, advocacy, job
assistance and computer training for disabled and elderly individuals.
United Way/211 Call Center
211 or (423) 265-8000
630 Market St., P.O. Box 4027, Chattanooga 37405-0027
List of the area's most critical human service phone numbers. Updated for 2010/11. Information and
referral, and elderly services.