Primary Information and Referral

Area Agencies on Aging

An Area Agency on Aging (AAA) is a public or private non-profit agency designated by the state

to address the needs and concerns of all older adults at the local level. An Area Agency on Aging

is a generic term.

The Southeast Tennessee Area Agency on Aging and Disability, through the service providers in

the region, offers programs that make a difference in the lives of all older adults and persons

with disabilities … from frail older persons who can remain at home if they receive the right

services to those who are healthy and can benefit from the activities and socialization provided

by community-based programs such as senior centers.

AAA’s were established under the Older Americans Act (OAA) in 1973 to respond to the needs of

Americans aged 60 and over in every local community. The services available through AAA fall

into five broad categories:

• Information and access services,

• Community-based services,

• In-home services,

• Housing, and

• Elder rights.

Within each category a range of programs is available.

—National Directory for Eldercare Information and Referral, National Association of Area Agencies on Aging

Southeast Tennessee Area Agency on Aging and Disability



(423) 752-0640

P.O. Box 4757, Chattanooga 37405

Advocates for and assists older persons 60 and older and persons with disabilities 18 and older, their

families, and the agencies and organizations helping them. The agency serves Bledsoe, Bradley,

Grundy, Hamilton, Marion, McMinn, Meigs, Polk, Rhea and Sequatchie counties.

Information and Assistance – Available to assist callers with locating resources and services. All

calls handled in a confidential fashion.

State Health Insurance Assistance Program (SHIP) and the Senior Medicare Patrol Project

Provides free and objective counseling and assistance to persons with questions or problems regarding

Medicare and other related health insurances, as well as prescription assistance.

Home Delivered Meals Program – Provides a noontime nutritionally balanced meal served in the

consumer’s home. Eligible individuals must be 60 years of age or older, have a physical disability, be

homebound, and unable to prepare a meal for themselves and have no one available to prepare the


Homemaker Program – Designed to provide help with routine household activities including

shopping, meal preparation and light housekeeping. Eligible individuals must be age 60 or better

and have a disability that makes them unable to perform household management tasks.

Options for Community Living Program – Intended to provide home and community based

services to assist frail older adults (60 and older) and adults with disabilities (18 and older) to

remain in their own homes, avoiding premature institutionalization. Services may include homemaker

services, personal care services and home delivered meals.

National Family Caregiver Support Program – Intended to provide services for caregivers of

seniors 60 and older, and grandparents or other senior relatives who are primary caregivers of children

under 18 years of age. Services may include support through information, assistance, support groups

and workshops, respite services through adult day care, short-term in-home respite, overnight respite,

personal care and homemaker services, and supplementary services such as personal emergency

response systems, assistive technology, help with purchasing medical supplies not covered by

insurance, minor repairs or home modifications and home delivered meals.

Statewide Home and Community Based Services Medicaid Waiver for Seniors and Disabled

Provides in-home services intended as a community-based cost-effective alternative to institutional

nursing facility care for eligible individuals.

Public Guardianship for the Elderly Program – Designed to aid persons age 60+ who are unable

to manage their own affairs and who have no family member, friend, bank, or corporation willing and

able to act on their behalf.

Relative Caregiver Program – Provides services to support grandparents and other relatives raising

children to whom they are related through blood, marriage or adoptions. Support services are also

provided for the children and teenagers in Relative Caregiver families. Services include: information

and referral, counseling, material assistance, caregiver support groups, activity/support groups for

children and teenagers, educational workshops, respite and recreation, family advocacy, outreach and

emergency financial or start-up assistance.

Additional Referral Resources

These agencies provide information about local services and resources available to seniors. All either

provide or refer for advocacy and counseling, information and referral, health screenings and wellness

programs, meals, outreach, social activities and transportation.

AARP (American Association for Retired Persons)


1-888-OUR-AARP (687-2277)

AARP of Tennessee


Holds meetings and provides health, advocacy, social, recreation, volunteer and employment

opportunities, insurance, income tax assistance, defensive driving programs, housing information,

prescription drug and consumer discounts, and governmental advocacy. Community service and

health education programs.

Alexian Brothers Senior Neighbors

(423) 755-6100

250 East 10th Street, Chattanooga 37402

Alexian Brothers Senior Neighbors connects seniors with resources that promote continued health,

wellness, vitality and involvement with the community. Programs include: the Senior Community

Service and Employment Program (SCSEP), the Retired Senior Volunteer Program (RSVP), the Senior

Olympics, several performing arts groups and four active senior centers.

Chattanooga Human Services

(423) 757-5551, ext. 5541

501 W. 12th St., Chattanooga 37402

Multi-faceted human services/social service delivery agency for the poor and disadvantaged

residents of Hamilton Co. Provides emergency financial assistance with bills, HUD housing

counseling, weatherization assistance, energy subsidies and surplus food.

CONTACT of Chattanooga, Inc.


(423) 266-8228

6221 Vance Rd., Chattanooga 37421

A Christian counseling agency that also offers information and referral services on a 24 hour basis.

CONTACT of McMinn, Meigs and Monroe, Inc.


(423) 745-9111

Christian listening and discussion with callers and refers emergencies to appropriate agencies on a 24

hour basis.

Eldercare Locator


9 a.m.– 8 p.m., M–F. Helps families and friends find information about community services nationwide.

Hamilton County Social Services

(423) 209-6833

MLK Building, 317 Oak St., Room 215, Chattanooga 37403

Responsive quality community social services while assuring the best possible use of county dollars.

Programs include community social services, family support services for the disabled and emergency


Jewish Community Federation of Greater Chattanooga

(423) 493-0270

PO Box 8947, Chattanooga 37414

Non-profit agency that provides various services for the community. Community resource and

referrals, home visits, counseling, senior citizen programs and van transportation. Weekly Kosher

meal program with home delivery to senior citizens who are homebound.

Tri-State Resource & Advocacy Corp. (TRAC)

(423) 892-4774 or 1-800-868-8724

5708 Uptain Rd., Ste. 350, Chattanooga 37411

A wide variety of services related to independent living, such as peer counseling, advocacy, job

assistance and computer training for disabled and elderly individuals.

United Way/211 Call Center

211 or (423) 265-8000

630 Market St., P.O. Box 4027, Chattanooga 37405-0027

List of the area's most critical human service phone numbers. Updated for 2010/11. Information and

referral, and elderly services.